Frequently Asked
QUESTIONS
Do you really customize your outfits?
Yes! We offer sizing charts that are in the images of every apparel option. You can also find them on here under Sizing Charts. This will instruct you on how and where to measure. You will then place these measurements ...
What is your return policy?
Absolutely! My entire business is centered around ensuring that your fur baby is cozy and comfortable. Custom ordering has the potential for errors in both measurement and the creation process! Please send back the garment (we recommend USPS as they are generally reliable and well priced and they give you a tracking number) along with the needed correction instructions. I'll be happy to send you a snood that fits perfectly! If you have any questions during the measuring process, please don't hesitate to reach out via chat or on Etsy.
Do you only make outfits for Italian Greyhounds?
Do I cover VAT for international shipping?
I am unable to. The reason is that every country has a different amount they charge, and a different threshold on the value at which they begin to charge a VAT (Value-Added Tax). The 10$ extra that I charge for international customers only covers the product shipping to the destination country, import and customs taxes are the buyer's responsibility.
No! We love all shapes and sizes of furry companions. All of our stencils are based on the Italian Greyhound, so we would need more measurements. Please keep in mind that the larger your pup is, the larger the outfit, the more fabric and time will be used which will increase the price of the item. We have a maximum back length of 22 inches (56 cm). If these measurements work for your companion, then you're both in luck!
What is your turn around time?
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